How can we help you?

Learn more about our shipping and delivery options, setting up a Wikala account, returns and refunds, payment options and more. Have any questions or second thoughts? Contact our customer support using the form below.

Address
  • United States
  • 600 B Street, Unit 300
  • San Diego CA 92101

Quick FAQ

Which payment methods do you accept?

Wikala accepts any US-issued cards bearing a Visa, MasterCard, American Express, Discover, JCB, or UnionPay logo.

We process all payments through a secure protocol and offer all registered users to save their payment information on our secure server. Should you decide, you also have an option to save your card for future use. The subsequent orders can be placed simply by logging into your account using your email address and password and selecting a credit card option from the list.

How do I edit my payment information?

To remove or edit your current credit card, go to the My Account page, and click on the “Credit Card” link. On the next page, you can delete or edit your current credit card or add a new one.

Is Wikala secure?

We are going to great lengths to ensure maximum possible user data safety. Credit card details and transactions are secured through a sturdy Secure Socket Layer (SSL) for all transactions involving information passed between your computer and our server. SSL encrypts the data, ensuring that no-one is able to access it in its original format.

Where is my order?

To track your order, please refer to the email you’ve received containing your shipping information and order tracking link. You will be directed to the carrier tracking page where you can check on the current shipping status of your order and the estimated time of arrival.

How do I update my account information?

You can update your account information in the Personal Information menu, located in the My Account section. Here, you can change your email, password and opt in and out of promotional emails.

How do I claim my discount coupon?

If you’ve received a discount coupon for Wikala, you can claim it on the checkout page. Add your desired product to cart, click “Checkout” and on the following page type in your code in the Coupon box. Your discount will be immediately applied.

How do I return the product and get a refund?

You can return items sold on Wikala, however the return options vary on the seller, product or reason for return. Package your product securely and include any paperwork you’ve received, as well as your return label. You will be notified on your refund status by the third party seller or by one of Wikala representatives (for products we do fulfillment for). Before returning your product, we recommend contacting our customer support using the form above for more information.